Versions Compared

Version Old Version 4 New Version 5
Changes made by

Maria Hald

Maria Hald

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

System Requirements

Insert excerpt
System Requirements - SAP
System Requirements - SAP
nameSAP_MIN_REQUIREMENTS
nopaneltrue

Insert excerpt
System Requirements - SAP
System Requirements - SAP
nameSmartChange_Latest_Version
nopaneltrue

On this page

Table of Contents
maxLevel3
stylesquare
excludeOn this page
printablefalse

SAP System Prerequisites

This steps must be perfomed on the TM Controller

Step

Transaction

1

HTTPS Service

SMICM

Make sure that the HTTPS service is active (Transaction SMICM -> Services).

2

Profile parameters

Info

To enable successfull SSL handshake with the Jira Cloud instance set the following profile parameters:

ssl/ciphersuites = 135:PFS:HIGH::EC_P256:EC_HIGH
ssl/client_ciphersuites = 150:PFS:HIGH::EC_P256:EC_HIGH
icm/HTTPS/client_sni_enabled = TRUE
ssl/client_sni_enabled = TRUE

3

Install ITSM SSL Cerficates

STRUST

In order to use the HTTPS protocol for the RFC connection, install the security certificate from ITSM system into the SAP system, transaction code STRUST, usually under the node ‘SSL client SLL Client Standard’.

4

Create RFC connection to ITSM

SM59

Info

Communication with ITSM system always takes place via the RFC connection, where the information about the authentication and the service URI for the REST service is stored. Logon data, etc. is stored by transaction SM59 already in a secure manner and the REST client implementation can rely on this.

  • Create RFC destination with type 'G' (HTTP Connection to External Server)

  • Technical Settings

    • RFC Destination Name:
      Choose a meaningful name to identify the connection (e.g., SMARTITSM).

    • Connection Type: ‘G’ > HTTP Connection to External Server

    • Target Host: api.dot4.de

    • Port: 443

    • HTTP Proxy Options: If you use a proxy, please maintain the proxy

  • Logon & Security:

    • Authentication Method: Basic Authentication

    • User: <tennant>\<user>

    • Password: <Password>

    • SSL Certificate: Ensure the SmartITSM certificates are imported in STRUST and assigned here.

Expand
titleLogon & Security Screenshots
image-20241218-163014.pngImage Added

image-20241218-163051.pngImage Added

  • Special Options:

    • HTTP Settings > HTTP Version: HTTP 1.1 (mostly required)

Expand
titleSpecial Options Screenshots
image-20241218-163238.pngImage Added