Content Comparison

Technical name

Field name

Value

Optional

SWITCH_OFF

'X' = TM Integration framework is inactive

Switch off the Integration Framework.
(‘X’ -> switched off)

ITSM_ATTR

Name of TR attribute for storing the ITSM server id

Name of the SAP Transport Request Attribute  

The SAP Transport Request attributes must exist on the Development systems (TCode SE03).

TITLE1

Title for pop up

Customized texts for the popup title

X

POPUP_TEXT

Name of Long Text (SO10) to be displayed in the popup

Name of a Smartform Text Module to be additionally displayed on the popup, as information

X

TR_TYPE

'A' = All, ' ' = Customizing and Workbench

Possible values:

• 'A' : All type of transport requests;

• ' ': Customizing and Workbench.

 This setting applies only to APPROVAL event. Define it as ‘A’ if Transport of Copies should also have a Ticket ID assigned.

If the entry is not defined, ‘ ‘ is considered as default value.

X

MOD_GET

Name of the function module for getting data

Name of customer function module to fetch the Ticket information from the ITSM System

X

MOD_SCREEN

Function module which contains the (individual) screen.

Feature not implemented in this version.

Name of the individual customer function module, which calls an individual screen.

X

Technical name

Field name

Value

Mandatory

SERV_ID

Server ID

Unique identifier for ITSM system.

ACTIVE

Active

‘X’ – ITSM is actively used by the Integration Framework

SERV_DESC

Server Description

Description of ITSM system (used in the popup_to_assign)

SERV_PATH

Server Path

Path of the external server (used in RFC destination).

SERV_RFC

RFC Destination

Name of the RFC destination of type G (HTTP Connection to External Server)

X

ITSM_TYPE

ITSM Type

Supported ITSM types:

• JIRA (both On Premise and On Cloud)

• SNOW (Service Now)

• POLARION

X

Technical name

Field name

Value

SERV_ID

Server ID

Unique identifier for ITSM system.

ITEM_TYPE

Item type

Identifier for Work Item Type for ITSM system (Ex. Incidents, Change Requests…)

Or for Web Call Resource name (ex. Search for Issues, Update Issue)

ITEM_DESC

Item description

Description of Work Item Type/ Web call resource

ITEM_PATH

Item path

Technical table path of the Work Items/web call resource name

*SUB_ITEM_PATH

Sub-item path

Technical URL used in order to get fieldnames and descriptions via Web Service call for the Work Item from Service Now ‘sys_dictionary’ table

Ex. ‘/api/now/table/sys_dictionary?sysparm_query=name=task&sysparm_fields=column_label,element’

*SNOW specific field.

ACTIVE

Active

Defines a Work Item type as Active (the one used for the integration for the Assign Ticket ID actions)

SERV_ID

Server ID

Unique identifier for ITSM system.

ITEM_TYPE

Item type

Identifier for Work Item Type for ITSM system

FIELD_NAME

Field Name

Technical name of the field used internally

FIELD_DESC

Field Description

Field label/description used for UI – F4 popup_to_assign

FIELD_PATH

Field Path

Path of the value in the response JSON format of the web call

Used separator: ‘/’

FIELD_ALIAS

Field Alias

Object name used in the web call for restricting the result of the web call to the relevant information 

ACTIVE

Active

Active flag

IS_UNIQUE

Uniquie

Defines a field as unique identifier of the Work item type (internal generated value in Service Now)

IS_UI_ID

UI ID

Defines a field as Ticket ID (external value displayed in Service Now, which identifies a Work Item). 

ATTR_NAME

Attribute

TM/SAP attribute name for storing the value of the field assigned to a TR.

POS

Position

Position for display of the field in the selection POPUP (POPUP for assigning a Work Item to a Transport Request).

Technical name

Field name

Value

SERV_ID

Server ID

Unique identifier for ITSM system.

R3_SID   

Def SID   

Default development system
This parameter is used when displaying the popup to assign a Ticket ID.

TR_TEXT

Short text

Option to change the Transport Request description when assigning a Ticket id.

The value can be set using placeholders: {<FIELDNAME>}, where FIELDNAME is the technical FIELD_NAME set in “Fields” step of the configuration.

OVERWRITE_TEXT

Overwrite

‘X’ – Overwrite the TR description

‘’ – Append the defined Short text to the TR description

Technical name

Field name

Value

SERV_ID

Server ID

ITSM system ID for which the action is being configured

ITEM_TYPE   

Item type

Work Item Type/ Web call resource name (defined in the configuration tables for an ITSM system)

ACTION

Action

Possible action values:

For assigning a Ticket ID to a Transport Request:

• CREATION  (before creation of TR)

• AFTER_WF_A (before release of TR, but after the TM popup for Project/Destination) – not fully supported with version 1.

For Updating the ITSM Ticket ID after an action in SAP:

·        LINK_EXT (after creation of TR)

·        RELEASE (after release of TR):

·        Activates 2 steps: After export of TR & After TR insertion into TM Workflow

·        APPROVAL (after make approval/ revoke approval in the TM workflow monitor)

·        IMPORT (after TR import into target system)

 (all other values available in search help are not implemented in this version)

LEVEL_NAME

LEVEL_NAME

The level name has to be filled only for action 'APPROVAL'.

Wild card (*) is allowed.

(not supported for Jira TM IF version 1)

PJ_NAME

PJ_NAME

The project name has to be filled in case of following Actions:

·        ‘AFTER_WF_A’

·        ‘APPROVAL’

Wild card (*) is allowed.

DESTI_NAME

DESTI_NAME

The destination name has to be filled in case of following Actions:

·        ‘AFTER_WF_A’

·        ‘APPROVAL’

Wild card (*) is allowed.

APPROVAL_TYPE

APPROVAL_TYPE

This field must be filled only for action 'APPROVAL'

Possible values:

·        't': technical approval

·        'c': content approval

INACTIVE

INACTIVE

‘X’ - Disable action.

ASSIGN_MODE

ASSIGN_MODE

Possible values:

·        'A': Assign Optional’ -> set for CREATION/AFTER_WORKFLOW_ASSIGNMENT

·        ‘M’: ‘Assign Mandatory’ -> set for CREATION/ AFTER-WORKFLOW_ASSIGNMENT

·        'R': Reassign -> set for APPROVAL (if user should be able to change ticket assignment at approval time) -> Not supported with TM IF 4 Jira Version 1.

·        ‘D’: Display -> if the user wants to perform the check on Ticket number, blocking the operation in case of failure, without the possibility to reassign.

FILTER_QUERY

FILTER_QUERY

For Jira, any valid JQL can be inserted here.

There are 3 placeholders that can be used:

{SYSID} -> will be replaced at runtime with the DEV SID

{MANDT} -> will be replaced at runtime with DEV MANDT

{EMAIL} -> will be replaced at runtime with the email address read from the master data of the calling SAP user.

Ex.

project in projectsForProperty( devSystems, "~", {SYSID}_{MANDT} )

is the part of the filter query used for Jira on Premise to filter the Projects based on the corresponding Project Settings in Jira Plugin.

project.property[devSystems].content ~ "{SYSID}_{MANDT}"

is the part of the filter query used for Jira on Cloud to filter the Projects based on the corresponding Project Settings in Jira Plugin

assignee = {EMAIL}

is the part of the filter query mapping the SAP user to the Jira user, on the premise both have configured the same email address.