In this area, the connection to the ITSM systems is configured.
If templates for your ITSM system already exist, we recommend copying them and making changes there.
Available templates
TEMPLATE_ JIRA CLOUD
TEMPLATE_ JIRA SERVER
System configuration
For the configuration to an ITSM system, an entry must exist in the ITSM table.
Field name | Field value | ||
|---|---|---|---|
Server ID | Technical name for the ITSM configuration. | ||
Active | 'X' = Active ITSM connection
| ||
Server description | ITSM System description
| ||
Server path | Main URL path of ITSM System | ||
Automation path (optional) |  | ||
RFC destination | Created RFC destination for ITSM system connection | ||
Automation RFC (optional) | | ||
ITSM Type | Available ITSM Types:
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