To efficiently solve your issue as fast as possible, these guidelines will help you to write a good bug report for REALTECH SmartChange software.
Quick recommendations
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Try to reproduce your bug using a recent SmartChange REALTECH software version, to see whether it has already been fixed. If a bug was already fixed in a newer release, you can check our release notes HERE.
Has someone else already reported the issue?
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If you report a bug, please provide the following information
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Provide a short but precise description of your issue, including the steps you performed to reproduce it.
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Provide your exact SAP version and
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Go to transaction /N/RTC/TM → TM - Help → System info and provide a screenshot of the popup
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REALTECH product version. For SmartChange, click here for more details.
Inform us about changes to the system prior to the bug that are not directly related to REALTECH software. For example, this may involve SAP system copies, kernel patches or changes to the infrastructure.