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  1. Make a copy of current migration (e.g. with Server ID SERVER_COPY)

  2. Create a new entry from the template for Jira Cloud (e.g. with Server ID CUST_CLOUD_TEMPLATE)

  3. Adapt configuration in the new entry

    • Server Path

    • RFC Destination

    • Automation Path

    • Automation RFC

    • Work items - If customer attributes is used to save Jira issue ID, then the attribute name must be changed

    • Automation - Add automation items

    • Development system - Add development systems

    • Optional settings - check optional settings

  4. Set deaktivate flag for the new entry (CUST_CLOUD_TEMPLATE)

TM Workflow step configuration

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  1. Make a copy for all item types of current migration (using same Server ID e.g. SERVER_COPY)

  2. Copy all entries to the newly created Jira Cloud Server ID (e.g. Server ID CUST_CLOUD_TEMPLATE

  3. Adapt filter query for the GET item

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  1. from Server filter to Cloud filter

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  1. :

    • Filters to take into account the development systems defined in the Jira project

      • Jira Server: project in projectsForProperty( devSystems, "~", {SYSID}_{MANDT} )

      • Jira Cloud: project.property[devSystems].content ~ "{SYSID}_{MANDT}"

  2. Optional action can be copied also from Jira Server entry to the newly created Jira Cloud template (CUST_CLOUD_TEMPLTE). That allows a test for the template configuration.

Steps AFTER migration

ITSM System configuration

  1. Note used ITSM ID for Jira Server

  2. Delete ITSM ID entry for Jira Server (a copy was made as preparation)

  3. Copy in the preparation created Jira Cloud entry and save it with previously noted ITSM ID

Note

The created ITSM ID for Jira Cloud settings must be created with the same name as used for Jira Server.

TM Workflow step configuration

  1. Inactivate entry for item type GET, that was used for server

  2. Activate entry for item type GET, that was prepared for cloud