Page Comparison

Update ServiceNow on status change

With this new feature, ServiceNow App - SmartChange tab is updated at the transport request status switch in TM Workflow, if a ServiceNow incident has been assigned to the transport request.

A corresponding configuration entry has been added to the TEMPLATE_ SNOW_INCIDENT in TM Integration Framework cockpit > TM Workflow step configuration:

• TEMPLATE_ SNOW_INCIDENT UPD STATUS_SW

Integration Framework, ServiceNow

SC-892

Update ServiceNow on deletion of TR

With this new feature, ServiceNow App - SmartChange tab is updated at the deletion of a modifiable SAP transport request, if a ServiceNow incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-893

Update ServiceNow after release transport request w/o add to TM Workflow

With this new feature, ServiceNow App - SmartChange tab is updated when the transport request is released without being added to the TM Workflow if a ServiceNow incident has been assigned to the transport.

Integration Framework, ServiceNow

SC-894

Display Extended Description with 60 characters

With this feature, TM Integration Framework has been enhanced to support REST API field values larger than 50 characters. This is visible in the Search Help to retrieve ITSM tickets, correspondently, in the popup to assign an external ticket to a transport request.

Integration Framework, UI

SC-1215

Change TM Integration Framework template for ServiceNow- UPD work Item to use new ServiceNow Rest API (sys_id)

With this feature, the ServiceNow configuration template for the TM Integration Framework has been adjusted to accommodate the ServiceNow REST API changes in handling the unique key and UI key for the Incident:

• TEMPLATE_ SNOW_INC
  • Item type: UPD → Update ServiceNow Incident

Integration Framework, ServiceNow

SC-1222

Display reason why Systems and Groups was locked by administrator

UI

SC-1029

Image Removed

Check for custom Special Aspects at runtime at approval

At the approval step, the special aspects check is done only if the transport request was found previously at release or add to TM action special aspects on the transport request.

If at least one custom special aspects check was added and is active then the check for special aspects will be done at approval step for all selected transport requests.

Quality Assurance

SC-1232

Image Added

Display reason why Systems and Groups was locked by administrator

With this new feature, a reason must be maintained when a system lock is set. This reason can be displayed by right-clicking on the system, 'Display locked reason'. If multiple systems have been selected, the input text box is shown only once and applies the info for all selected systems.

UI

SC-1029

Create tasklist log

With this feature a new tab is added to the Tasklist Display. This new tab contains log information about actions in the tasklist.

Tasklist, UI

SC-1088