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Under With work items technical elements are defined, which are necessary for the communication between SAP and the ITSM system.

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Work item

Description

Usage

GET

Search for Issues

That work item defines the popup to select a ticket when creating or releasing a transport request. Additional fields can be added and the position of the fields can be defined here.

Info

An entry with ticket key field must be defined as unique and assigned to the SAP attribute.

Example for a key field:

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The SAP attribute is delivered with the SmartChange Repository.
It is also possible to use other SAP attributes to store the ticket ID defined in the system configuration.

J2O

Jump to Ticket

This work items allows to jump from the TM Workflow Monitor to the ticket in the ITSM System .

Example for the definition in Jira:

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UPD

Update Issue

With that workitem the SmartChange Panel will be updated. The prerequisite is that SAP Transport Integration for JiraApp is installed in Jira.

The standard work items are already defined in our templates. By copying the templates the work items will be copied automatically.
Please contact us if a template is not yet available for your ITSM system.