In this area, the connection to the ITSM systems is configured. If templates for your ITSM system already exist, we recommend copying them and making changes there.
Available templates:
TEMPLATE_ JIRA CLOUD
TEMPLATE_ JIRA SERVER
For the configuration to an ITSM system, an entry must exist in the ITSM table.
Field name
Field value
Server ID
Technical name for the ITSM configuration. The name will be saved as SAP/TM attribute, as defined in the global settings.
Active
'X' = Active ITSM connection Activate ITSM connection after configuration is done! Use POC List
Use the POC list to release the configuration only for certain persons for testing purposes.
Server description
ITSM System description
Description will displayed later in the Popup of ticket selection
Server path
Main URL path of ITSM System e.g. https://example.atlassian.com
Automation path (optional)
RFC destination
Created RFC destination for ITSM system connection e.g. JIRA_CLOUD_RTDEMO