The configuration cockpit (transaction /RTC/TM_IF_CONFIG) needs to be run on the TM Server only. A default configuration is provided for activating a JIRA ITSM system, under following names:
TEMPLATE_ JIRA CLOUD
TEMPLATE_ JIRA SERVER
Calling transaction /RTC/TM_IF_CONFIG
ITSM system configuration
TM Workflow step configuration
For an easy configuration, these entries can be copied changing the Server ID and setting the proper RFC destination.
General activation settings
Description: Global settings for activating the TM Integration Framework.
Following entries can be defined by global settings:
Technical name
Field name
Value
Optional
SWITCH_OFF
'X' = TM Integration framework is inactive
Switch off the Integration Framework. (‘X’ -> switched off)
ITSM_ATTR
Name of TR attribute for storing the ITSM server id
Name of the SAP Transport Request Attribute
The SAP Transport Request attributes must exist on the Development systems (TCode SE03).
TITLE1
Title for pop up
Customized texts for the popup title
X
POPUP_TEXT
Name of Long Text (SO10) to be displayed in the popup
Name of a Smartform Text Module to be additionally displayed on the popup, as information
X
TR_TYPE
'A' = All, ' ' = Customizing and Workbench
Possible values:
'A' : All type of transport requests;
' ': Customizing and Workbench.
This setting applies only to APPROVAL event. Define it as ‘A’ if Transport of Copies should also have a Ticket ID assigned.
If the entry is not defined, ‘ ‘ is considered as default value.
X
MOD_GET
Name of the function module for getting data
Name of customer function module to fetch the Ticket information from the ITSM System
X
MOD_SCREEN
Function module which contains the (individual) screen.
Feature not implemented in this version.
Name of the individual customer function module, which calls an individual screen.
X
Parameters for External Server (ITSM systems configurations)