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What settings do I need to connect an ITSM system to SmartChange?

What settings do I need to connect an ITSM system to SmartChange?

 Instructions

Installation

Documentation: Installation Guide

Step

Description

SAP

Step

Description

SAP

1

Check, if minimum system requirements are met

2

Check SAP system prerequisites are configured

Steps to check the requirements

  1. HTTPS Service

  2. Check profile parameters

  3. Install SSL Certificatesof your ITSM system

  4. Create RFC destinations

  5. Authorization

  6. Creation of SAP attributes (optional)

  7. SAP User Mapping

Steps for bi-directional connectivity

  1. Activate service WEBGUI

  2. Activate service LOGOFF

  3. SAP Gateway configuration

  4. Registration and activation of the OData service

  5. Maintenance of the HTTP-Whitelist

 

SAP Configuration

Step