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Why does the “Mail options” dialog reappear without any information after SmartChange global settings have been maintained?

Why does the “Mail options” dialog reappear without any information after SmartChange global settings have been maintained?

Problem

During the inital setup procedures, after maintaining and saving the global settings as described in the SmartChange Implementation Quick Guide, you are unable to continue with the user-dependent settings. You become stuck on the following Mail options screen and cannot enter or provide any of the required information for the Mail client, nor can you select the Autoinform checkbox.

Example:

Screenshot 2026-02-04 172344.png

Solution

  • Use transaction SE16 to display and change table /RTC/TM_USER

  • Maintain and save PER_CLIENT information for the dialog user who was performing the above setup steps.

 

Note

  • the value for the PER_CLIENT field must match the “Mail client” you have previoulsy specified in the global settings (e.g. Client 100).

  • check AUTOINFORM field to enable the automatic mailing option for this user (provided that mailing has been enabled under the TM global settings).

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Labels: smartchange, troubleshooting-article