Go to All → System Definition → Business Rules
Create New in Application “Global”:
- Select “Table”
- Check “Advanced”
- Select “When to run”
- Go to “Advanced” and add the code to be executed (Turn on ECMAScript 2021 (ES12) mode)

(function executeRule(current, previous /*null when async*/) {

	try{
		let tmAction = new global.TMAction();
        //uncomment if Quality Checks should be enabled
        /*let qas = tmAction.checkQAS(current);
		qas = typeof qas == "string" ? JSON.parse(qas) : qas;
		if(qas.type == "E"){
			tmAction.addComment(current, qas.message);
		} else if(qas.length){
			if(qas[0]["HasCollisions"] || qas[0]["HasCriticalObj"] || qas[0]["HasDependency"] || qas[0]["HasSpecialAspects"]){
				qas.shift();
				tmAction.addComment(current, JSON.stringify(qas));
			}
		}*/
		let response = tmAction.startToC(current);
		response = typeof response == "string" ? JSON.parse(response) : response;
		if(response.type == "E"){
			tmAction.addComment(current, response.message);
		}
    } catch(error){
        gs.addErrorMessage(error); //add error message for user
        current.setAbortAction(true); //abort state change action
    }

})(current, previous);

Go to All → System Definition → Business Rules
Create New in Application “Global”:
- Select “Table”
- Check “Advanced”
- Select “When to run”
- Go to “Advanced” and add the code to be executed

(function executeRule(current, previous /*null when async*/) {

	try{
		let tmAction = new global.TMAction();
		let response = tmAction.approveRequests(current, {"levelName": "Production", "approve": "A", "type": "C", "group": "CONS"});
		/*{"levelName": TM LEVEL, 
		"approve": A to approve, R to revoke, 
		"type": C or T, 
		"group": TM Group
		}*/
        //BUG FIX for response parsing
      	response = typeof response == "string" && response.startsWith("{") ? JSON.parse(response) : response;
		if(response != "SUCCESS" && response.type == "E"){
			tmAction.addComment(current, response.message);
		}
    } catch(error){
        gs.addErrorMessage(error.message); //add error message for user
        current.setAbortAction(true); //abort state change action
    }

})(current, previous);

(function executeRule(current, previous /*null when async*/) {
	let tmAction = new global.TMAction();
	try{
		const config = {
			"levelName": "Quality", 
			"approve": "R", 
			"type": "C", 
			"group": "",
			"includeTOCs": true,
			"strictMode": false
		};
		let updated = tmAction.runMassApprovals(current, config);
		if(updated){
			let msg = `\u2705 SAP ${config.approve == 'A' ? "approval" : "revokal"} performed successfully. Level: ${config.levelName}, Type:  ${config.type == 'C' ? "Content" : "Technical"}`;
			tmAction.addComment(current, msg); //add comment inside the current task
		}
    } catch(error){
        let msg = error.message;
		gs.info(`ERROR Mass approval: ${msg}`);
		tmAction.addComment(current, msg); //add comment inside the current task
        gs.addErrorMessage(msg); //add error message for user
        current.setAbortAction(true); //abort state change action
    }

})(current, previous);

TMAction Script Include

Go to All → System Definition → Script Include
Create New in “Global” Application

var TMAction = Class.create();
TMAction.prototype = {
    initialize: function() {
    },
    type: 'TMAction',
	approveRequests: function(current, approvalConfig){
		let taskId = "" + current.sys_id;
		let taskNumber = "" + current.number;
		let type = current.getRecordClassName();

		//get controller
		let tmUtils = new global.TMUtils();
		let tmSettingsDetails = tmUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			let tmServerValue = tmSettingsDetails.tmServer;

			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.userLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}

			let tmFeatures = tmUtils.getTMFeaturesForType(type);
			let itsmName = tmFeatures["creation"]["itsmName"] || "";
			let entityCall = approvalConfig.approve == 'A' ? "massApproval" : "massRevokal";
			approvalConfig.group = approvalConfig.group || "";
			let requestNumbers = this.getSAPTrsForApproval(taskId, approvalConfig);
			let requestBody = {
				"requests": `(Trkorr='${requestNumbers}')`, 
				"body": {
					"Approve": approvalConfig.approve,
					"ApprovalType": approvalConfig.type,
					"LevelName": approvalConfig.levelName
				}
			};
			if (approvalConfig.group) {
				requestBody.body['Usrgroup'] = approvalConfig.group;
			}

			let response = tmUtils.setSAPTRData(JSON.stringify(connectDetails), entityCall, JSON.stringify(requestBody));
			
			return response;
		}
	},
	checkQAS: function(current){
		let taskId = current.sys_id;
		let type = current.getRecordClassName();

		//get controller
		let tmUtils = new global.TMUtils();
		let tmSettingsDetails = tmUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			var tmServerValue = tmSettingsDetails.tmServer;

			//call get SAP QAS
			let trId = this.getSAPTrs(taskId);
			let query = "?$expand=NavToCritObj,NavToSpecialAspects&$filter=Trkorr" + encodeURIComponent(" eq'" + trId +"' and Toc eq 'X'");
			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.userLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}
			let request = {"entityCall": "QA_TM_TR_RELSet", "query": query, "connectDetails": connectDetails};
			let response = tmUtils.getSAPTRData(JSON.stringify(request));
			return response;
		}
	},
	addComment: function(current, text){
		let taskId = current.sys_id;
		let type = current.getRecordClassName();
		let task = new GlideRecordSecure(type);
		if (task.get(taskId)) {
			task.comments = text;
			task.update();
		}
	},
	startToC: function(current){
		let taskId = "" + current.sys_id;
		let taskNumber = "" + current.number;
		let type = current.getRecordClassName();

		//get controller
		let tmUtils = new global.TMUtils();
		let tmSettingsDetails = tmUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			let tmServerValue = tmSettingsDetails.tmServer;

			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.userLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}
			let tmFeatures = tmUtils.getTMFeaturesForType(type);
			let itsmName = tmFeatures["creation"]["itsmName"] || "";

			let bodyReq = {
				"ItsmId": itsmName,
				"TicketId": taskNumber,
				"TicketGuid": taskId,
				"Trkorr": ""
			};

			let response = tmUtils.setSAPTRData(JSON.stringify(connectDetails), "TOC_StartSet", JSON.stringify(bodyReq));
			return response;
		}
	},
	checkAllImported: function(current, level, state){
		let sapId = "" + current.sys_id;
		//check SAP transports import
		let imported = false;
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.get(sapId);
		let taskId = reqTable.item_sys_id;

		let reqTable2 = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable2.addQuery('item_sys_id', taskId);
		reqTable2.addQuery('type_technical', "T");
		reqTable2.query();

		while(reqTable2.next()){
			let imports = reqTable2.getValue("imports") || [];
			imports = typeof imports == "string" ? JSON.parse(imports) : imports;

			for(let i = 0; i < imports.length; i++){
				if(imports[i]["TM_LEVEL"] == level){
					let rc = "" + imports[i]["RETURN_CODE"];
					rc = rc.trim();
					imported = rc.length > 0;
				}
			}
		}
		gs.info("IMPORTED end:" +imported);
		//update incident
		if(imported){
			gs.info("UPDATED");
			let gr = new GlideRecord('task');
			gr.get(taskId);
			gr.state = state;
			gr.update();
		}
	},
	getSAPTrs: function(sys_id){
		let sapTrs = "";
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.addQuery('item_sys_id', sys_id);
		reqTable.addQuery('type_technical', "!=", "T");
		reqTable.query();
    
		while(reqTable.next()){
			if(sapTrs.length){
				sapTrs = sapTrs + ",";
			}
			sapTrs = sapTrs + reqTable.getValue("transport_no");
		}
		return sapTrs;
	},
	getSAPTrsForApproval: function(sys_id, approvalConfig){
		let sapTrs = "";
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.addQuery('item_sys_id', sys_id);
		reqTable.addQuery('tm_level_technical', approvalConfig.levelName);
		if(approvalConfig.approve == 'A'){
			reqTable.addQuery('status_technical', "S");
		} else {
			reqTable.addQuery('status_technical', "!=", "Q");
		}
		reqTable.query();
		let approvals = [];

		while(reqTable.next()){
			let sapTr = reqTable.getValue("transport_no");

			let approvalsTech = [];
			if(approvalConfig.type == "C"){
				approvalsTech = reqTable.getValue("content_approvals_tech") ? JSON.parse(reqTable.getValue("content_approvals_tech")) : [];
			} else if(approvalConfig.type == "T"){
				approvalsTech = reqTable.getValue("technical_approvals_tech") ? JSON.parse(reqTable.getValue("technical_approvals_tech")) : [];
			}

			for(let i = 0; i < approvalsTech.length; i++){
				if((approvalConfig.approve == 'A' && !approvalsTech[i]["SIGN_USER"]) || 
					(approvalConfig.approve == 'R' && approvalsTech[i]["SIGN_USER"])){
					approvalsTech[i]["GROUP"] = approvalsTech[i]["GROUP"] || "";	
					if(approvalConfig.group != approvalsTech[i]["GROUP"]){
						continue;
					}
					if(sapTrs.length){
						sapTrs = sapTrs + ",";
					}
					sapTrs = sapTrs + sapTr;
					break;
				}
			}
		}
		return sapTrs;
	}
};

var TMAction = Class.create();
TMAction.prototype = {
    initialize: function() {
    },
    type: 'TMAction',
	_current: {},
	_config: {},
	_requestNumbers: "",
	approveRequests: function(){
		let taskId = "" + this._current.sys_id;
		let taskNumber = "" + this._current.number;
		let type = this._current.getRecordClassName();

		//get controller
		let tmSettingsUtils = new x_real3_app1.TMSettingsUtils();
		let tmSettingsDetails = tmSettingsUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			let tmServerValue = tmSettingsDetails.tmServer;

			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.userLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}

			let tmFeaturesUtils = new x_real3_app1.TMFeaturesUtils();
			let tmFeatures = tmFeaturesUtils.getTMFeaturesForType(type);
			let itsmName = tmFeatures["creation"]["itsmName"] || "";
			let entityCall = this._config.approve == 'A' ? "massApproval" : "massRevokal";
			this._config.group = this._config.group || "";
			if(!this._requestNumbers){
				this._requestNumbers = this.getSAPTrs(this._current.sys_id);
			}
			if(!this._requestNumbers){
				return false;
			}
			let requestBody = {
				"requests": `(Trkorr='${this._requestNumbers}')`, 
				"body": {
					"Approve": this._config.approve,
					"ApprovalType": this._config.type,
					"LevelName": this._config.levelName
				}
			};
			if (this._config.group) {
				requestBody.body['Usrgroup'] = this._config.group;
			}
			let sapTransations = new x_real3_app1.SAPTransactions();
			let response = sapTransations.setSAPTRData(JSON.stringify(connectDetails), entityCall, JSON.stringify(requestBody));
			
			response = typeof response == "string" && response.startsWith("{") ? JSON.parse(response) : response;
			if(response == "SUCCESS"){
				return true;
			}
			
			return response;
		}
	},
	runMassApprovals: function(current, config){
		this._current = current;
		this._config = config;

		//if strict mode then check vor invalid transports
		if(config.strictMode){
			let invalidMsg = this.validateApprovals();
			gs.info("runMassApprovals strictMode: " + invalidMsg);
			if (invalidMsg) {
				let msg = "\u274C SAP approval validation failed: " + invalidMsg;
				throw new Error(msg);
			}
			if(!this._requestNumbers){
				return false;
			}
		}

		let response = this.approveRequests();
		if(response?.type == "E"){
			// SAP returned an error -> keep state, inform user, abort the change
			let msg = "\u274C SAP approval failed (SAP response): " + response.message;
			throw new Error(msg);
		}
		return response;
	},
	validateApprovals: function(){
		gs.info("Validating SAP Transports for massApproval BS");
		let invalidMessage = "";
		let sapTrs = "";
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.addQuery('item_sys_id', this._current.sys_id);
		if(!this._config?.includeTOCs){
			reqTable.addQuery('type_technical', "!=", "T");
		}
		reqTable.query();
		let approvals = [];

		while(!invalidMessage && reqTable.next()){
			let sapTr = reqTable.getValue("transport_no");

			//if it is not released into TM
			let currentTMLevel = reqTable.getValue("tm_level_technical");
			if(!currentTMLevel){
				invalidMessage = `SAP transport (${sapTr}) is not released into TM!`;
				continue;
			} else if (reqTable.getValue("tm_history")){
				gs.info(`Ignoring History SAP Transport ${sapTr}.`);
				continue;
			}

			//check for level, showld be at least the levelName
			if(currentTMLevel != this._config.levelName){
				let imports = reqTable.getValue('imports') ? JSON.parse(reqTable.getValue('imports')) : [];
				let isHigherLevel = this._isHigherLevel(imports, currentTMLevel, this._config.levelName);

				if(!isHigherLevel){
					invalidMessage = `SAP transport (${sapTr}) is on lower level '${currentTMLevel}' but should be on '${this._config.levelName}'.`;
					continue;
				} else if(this._config.approve == 'R'){
					invalidMessage = `SAP transport (${sapTr}) is on higher level '${currentTMLevel}' but should be on '${this._config.levelName}'.`;
					continue;
				} else {
					gs.info(`Ignoring SAP Transport ${sapTr} on higher level '${currentTMLevel}'.`);
					continue;
				}
			}

			//if approval/revokal is already done, then skipt the checks
			//check for approval type available
			let approvalsTech = [];
			if(this._config.type == "C"){
				approvalsTech = reqTable.getValue("content_approvals_tech") ? JSON.parse(reqTable.getValue("content_approvals_tech")) : [];
			} else if(this._config.type == "T"){
				approvalsTech = reqTable.getValue("technical_approvals_tech") ? JSON.parse(reqTable.getValue("technical_approvals_tech")) : [];
			}

			let approvalFound = false;
			let isDone = false;
			let i = 0;
			
			while(!approvalFound && i < approvalsTech.length){
				let group = approvalsTech[i]["GROUP"] || "";
				if(this._config.group == group){
					if(this._config.approve == 'A'){
						approvalFound = !approvalsTech[i]["SIGN_USER"];
						isDone = !approvalFound;
					} else if(this._config.approve == 'R'){
						approvalFound = approvalsTech[i]["SIGN_USER"];
						isDone = !approvalFound;
					}
				}
				i++;
			}

			if(isDone){
				gs.info(`Ignoring already done ${this._config.approve == "A" ? 'approval': 'revokal'} for SAP Transport ${sapTr}.`);
				continue;
			}

			if(!approvalFound){
				invalidMessage = `SAP transport (${sapTr}) has no available ${this._config.approve == "A" ? 'approval': 'revokal'}!`;
				continue;
			}

			//check for status
			//approval type: "C" => status in {"S": for 'A,R'}, "T" => status in ["S": for 'A,R', "C": for R']
			let status = reqTable.getValue("status_technical");
			if(status != "S" && 
			(this._config.type != "T" || (this._config.approve == "R" && status != "C"))){
				invalidMessage = `SAP transport (${sapTr}) is on wrong TM status '${status}'.`;
				continue;
			}

			if(sapTrs.length){
				sapTrs = sapTrs + ",";
			}
			sapTrs = sapTrs + sapTr;
		}
		this._requestNumbers = !invalidMessage ? sapTrs : "";
		
		return invalidMessage;
	},
	checkQAS: function(current){
		let taskId = current.sys_id;
		let type = current.getRecordClassName();

		//get controller
		let tmUtils = new global.TMUtils();
		let tmSettingsDetails = tmUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			var tmServerValue = tmSettingsDetails.tmServer;

			//call get SAP QAS
			let trId = this.getSAPTrs(taskId);
			let query = "?$expand=NavToCritObj,NavToSpecialAspects&$filter=Trkorr" + encodeURIComponent(" eq'" + trId +"' and Toc eq 'X'");
			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.sapUserLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}
			let request = {"entityCall": "QA_TM_TR_RELSet", "query": query, "connectDetails": connectDetails};
			let response = tmUtils.getSAPTRData(JSON.stringify(request));
			return response;
		}
	},
	addComment: function(current, text){
		let taskId = current.sys_id;
		let type = current.getRecordClassName();
		let task = new GlideRecordSecure(type);
		if (task.get(taskId)) {
			task.comments = text;
			task.update();
		}
	},
	startToC: function(current){
		let taskId = "" + current.sys_id;
		let taskNumber = "" + current.number;
		let type = current.getRecordClassName();

		//get controller
		let tmUtils = new global.TMUtils();
		let tmSettingsDetails = tmUtils.getTMSettingsForType(type);

		if(tmSettingsDetails.tmEnabled){
			let tmServerValue = tmSettingsDetails.tmServer;

			let connectDetails = {
				"tmServer": tmServerValue,
				"loginAlias": tmSettingsDetails.loginAlias || "/sap/bc/gui/sap/its/webgui",
				"logoffAlias": tmSettingsDetails.logoffAlias || "/sap/public/bc/icf/logoff",
				"sapUserLogin": tmSettingsDetails.sapUserLogin,
				"rtcHeaders": tmSettingsDetails.rtcHeaders,
				"path": tmSettingsDetails.rtcAlias || "/sap/opu/odata/RTC/TM_GW_SRV",
				"sapId": type,
				"ExternalUser": gs.getUserName()
			};
			if (tmSettingsDetails.systemAlias) {
				connectDetails["path"] = connectDetails["path"] + ";o=" + tmSettingsDetails.systemAlias;
			}
			let tmFeatures = tmUtils.getTMFeaturesForType(type);
			let itsmName = tmFeatures["creation"]["itsmName"] || "";

			let bodyReq = {
				"ItsmId": itsmName,
				"TicketId": taskNumber,
				"TicketGuid": taskId,
				"Trkorr": ""
			};

			let response = tmUtils.setSAPTRData(JSON.stringify(connectDetails), "TOC_StartSet", JSON.stringify(bodyReq));
			return response;
		}
	},
	checkAllImported: function(current, level, state){
		let sapId = "" + current.sys_id;
		//check SAP transports import
		let imported = false;
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.get(sapId);
		let taskId = reqTable.item_sys_id;

		let reqTable2 = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable2.addQuery('item_sys_id', taskId);
		reqTable2.addQuery('type_technical', "T");
		reqTable2.query();

		while(reqTable2.next()){
			let imports = reqTable2.getValue("imports") || [];
			imports = typeof imports == "string" ? JSON.parse(imports) : imports;

			for(let i = 0; i < imports.length; i++){
				if(imports[i]["TM_LEVEL"] == level){
					let rc = "" + imports[i]["RETURN_CODE"];
					rc = rc.trim();
					imported = rc.length > 0;
				}
			}
		}
		gs.info("IMPORTED end:" +imported);
		//update incident
		if(imported){
			gs.info("UPDATED");
			let gr = new GlideRecord('task');
			gr.get(taskId);
			gr.state = state;
			gr.update();
		}
	},
	getSAPTrs: function(sys_id){
		let sapTrs = "";
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.addQuery('item_sys_id', sys_id);
		if(!this._config?.includeTOCs){
			reqTable.addQuery('type_technical', "!=", "T");
		}
		reqTable.addQuery('tm_history', "NOT IN", "D,E");
		reqTable.query();
    
		while(reqTable.next()){
			if(sapTrs.length){
				sapTrs = sapTrs + ",";
			}
			sapTrs = sapTrs + reqTable.getValue("transport_no");
		}
		return sapTrs;
	},
	getSAPTrsForApproval: function(sys_id, approvalConfig){
		let sapTrs = "";
		let reqTable = new GlideRecordSecure('x_real3_app1_sap_transports');
		reqTable.addQuery('item_sys_id', sys_id);
		reqTable.addQuery('tm_level_technical', approvalConfig.levelName);
		if(approvalConfig.approve == 'A'){
			reqTable.addQuery('status_technical', "S");
		} else {
			reqTable.addQuery('status_technical', "!=", "Q");
		}
		reqTable.query();
		let approvals = [];

		while(reqTable.next()){
			let sapTr = reqTable.getValue("transport_no");

			let approvalsTech = [];
			if(approvalConfig.type == "C"){
				approvalsTech = reqTable.getValue("content_approvals_tech") ? JSON.parse(reqTable.getValue("content_approvals_tech")) : [];
			} else if(approvalConfig.type == "T"){
				approvalsTech = reqTable.getValue("technical_approvals_tech") ? JSON.parse(reqTable.getValue("technical_approvals_tech")) : [];
			}

			for(let i = 0; i < approvalsTech.length; i++){
				if((approvalConfig.approve == 'A' && !approvalsTech[i]["SIGN_USER"]) || 
					(approvalConfig.approve == 'R' && approvalsTech[i]["SIGN_USER"])){
					approvalsTech[i]["GROUP"] = approvalsTech[i]["GROUP"] || "";	
					if(approvalConfig.group != approvalsTech[i]["GROUP"]){
						continue;
					}
					if(sapTrs.length){
						sapTrs = sapTrs + ",";
					}
					sapTrs = sapTrs + sapTr;
					break;
				}
			}
		}
		return sapTrs;
	},
	_isHigherLevel: function(imports, currentTMLevel, levelName){
		const currentTMLevelLower = currentTMLevel.toLowerCase();
		const levelNameLower = levelName.toLowerCase();

		let currentLevelImp = -1;
		let indexOfLevel = -1;

		for (let i = 0; i < imports.length; i++) {
			const tmLevel = imports[i].TM_LEVEL.toLowerCase();
			if (currentLevelImp === -1 && tmLevel === currentTMLevelLower) {
				currentLevelImp = i;
			}

			if (indexOfLevel === -1 && tmLevel === levelNameLower) {
				indexOfLevel = i;
			}

			if (currentLevelImp !== -1 && indexOfLevel !== -1) {
				break;
			}
		}

		return currentLevelImp > indexOfLevel;
	}
};

TMUtil Script Include

Go to All → System Definition → Script Include
Create New in “Global” Application

var TMUtils = Class.create();
TMUtils.metaDataPatternsEntities = {
	"TR_ReleaseSet": "TR_Release",
	"Proj_DestiSet": "Proj_Desti",
	"CTS_ProjectSet": "CTS_Project",
	"QA_TM_TR_RELSet": "QA_TM_TR_REL",
	"QA_TM_TRSet": "QA_TM_TR",
	"Transport_RequestSet": "Transport_Request",
	"TR_AttributeSet": "TR_Attribute",
	"TR_TO_TMSet": "TR_TO_TM",
	"TR_ReassignSet": "TR_Reassign",
	"TR_AssignReleaseSet": "TR_AssignRelease",
	"TOC_StartSet": "TOC_Start",
	"TR_ApproveSet": "TR_Approve",
	"QA_Collision": "QA_Collision"
};
TMUtils.prototype = {
    initialize: function() {
    },
    type: 'TMUtils',
	_getExternalUser(){
		var gr = new GlideRecord('sys_user');
		gr.addQuery('sys_id', gs.getUserID());
		gr.query();
		gr.next();
		return "" + gr.user_name;
	},
	_getIfPropertyExists(propertyName, entityCall){
		let propertyExists = false;
		if (!this._metadata) {
			return propertyExists;
		}
		
		let iter = this._metadata.getChildNodeIterator();
		let entityName = TMUtils.metaDataPatternsEntities[entityCall];
		let nodes = 0;
		while(iter.hasNext() || nodes < 100) {
			nodes++;
			let n = iter.next();
			if(n.getNodeName() == "EntityType" && n.getAttribute("Name") == entityName){
				let iter2 = n.getChildNodeIterator();
				let propertyNodes = 0;
				while(iter2.hasNext() || propertyNodes < 50) {
					propertyNodes++;
					let n2 = iter2.next();
					if(n2.getNodeName() == "Property" && n2.getAttribute("Name") == propertyName){
						propertyExists = true;
						break;
					}
				}
				break;
			}
		}

		return propertyExists;
	},
	_getIfNavigationPropertyExists(propertyName, entityCall){
		let propertyExists = false;
		if (!this._metadata) {
			return propertyExists;
		}
		
		let iter = this._metadata.getChildNodeIterator();
		let entityName = TMUtils.metaDataPatternsEntities[entityCall];
		let nodes = 0;
		while(iter.hasNext() || nodes < 100) {
			nodes++;
			let n = iter.next();
			if(n.getNodeName() == "EntityType" && n.getAttribute("Name") == entityName){
				let iter2 = n.getChildNodeIterator();
				let propertyNodes = 0;
				while(iter2.hasNext() || propertyNodes < 50) {
					propertyNodes++;
					let n2 = iter2.next();
					if(n2.getNodeName() == "NavigationProperty" && n2.getAttribute("Name") == propertyName){
						propertyExists = true;
						break;
					}
				}
				break;
			}
		}

		return propertyExists;
	},
	_getTMMessage: function (response, url) {
		let errorStatus = response ? response.getStatusCode() : 500;
		let errorMessage = "Service '" + url + "' " + response.getErrorMessage();
		let isCustomMessage = false;
		let responseBody = {};
		try{
			responseBody = response.getBody();
			responseBody = typeof responseBody == 'string' ? JSON.parse(responseBody) : responseBody;
		}catch(error){
			responseBody = {};
			gs.info(error.message);
		}

		// Custom SAP BTP error handling
		if (responseBody?.error && responseBody?.message) {
			errorMessage = `${String(responseBody.error)}, ${String(responseBody.message)}`;
			isCustomMessage = true;
		} else if(errorStatus != 401){
			// OData-style
			errorMessage = responseBody && responseBody.error && responseBody.error.message ? responseBody.error.message.value : errorMessage;
		}
		
		return JSON.stringify({"type": "E", "status": errorStatus, "message": errorMessage || "An unknown error occurred!", "customMessage": isCustomMessage});
	},
	_getOdataInfo: function (entityCall, propertyName, url, authHeaders) {
		let odataInfo = {"x-csrf-token": "", "set-cookie": "", "propertyExists": false};
		authHeaders["X-CSRF-Token"] = "FETCH";
		try{
			let request = new sn_ws.RESTMessageV2();
			request.setEndpoint(url + "/$metadata");
			request.setHttpMethod('GET');

			for(let key in authHeaders){
				request.setRequestHeader(key, authHeaders[key]);
			}

			let metadataResp = request.execute();
			
			let respHeaders = metadataResp.getHeaders("set-cookie");
			for(let key2 in respHeaders){
				if(key2 == "set-cookie"){
					odataInfo["set-cookie"] = respHeaders[key2];
				} else if(key2 == "x-csrf-token"){
					odataInfo["x-csrf-token"] = respHeaders[key2];
				}
			}

			if(metadataResp.getStatusCode() != 200){
				return odataInfo;
			}
			let responseBody = {};
			try{
				responseBody = metadataResp.getBody();
				let xmlDoc = new XMLDocument2();
				xmlDoc.parseXML(responseBody);
				this._metadata = xmlDoc.getFirstNode("edmx:Edmx/edmx:DataServices/Schema");
			}catch(error){
				responseBody = {};
				gs.info(error.message);
			}
			
			odataInfo["propertyExists"] = this._getIfPropertyExists(propertyName, entityCall);
			return odataInfo;
		} catch(ex){
			let message  = ex.getMessage();        
			gs.info("error getting metadata" + message);    
			return odataInfo;
		}
	},
	getTMSettingsForType: function(type){
		var tmSettingsRecords = new GlideRecordSecure('x_real3_app1_settings');
		tmSettingsRecords.addQuery('type', type);
		tmSettingsRecords.query();
		var updateReqTable = tmSettingsRecords.next();
		var devSystems = tmSettingsRecords.getDisplayValue("dev_systems");
		devSystems = devSystems ? devSystems.split(",") : [];
		var tmSettings = {"tmServer": "", "secure": "", "server": "", "port": "", "systems": devSystems, "ctrlName": tmSettingsRecords.getDisplayValue("tm_controller_name"), "tmEnabled": "", "tmLoginBlank": false, "loginAlias": "", "logoffAlias": "", "rtcAlias": "", "systemAlias": "", "rtcHeaders": "{}", "userLogin": ""};
		
		var tmCtrlRecords = new GlideRecordSecure('x_real3_app1_tm_controllers');
		tmCtrlRecords.addQuery('tm_controller_id', tmSettings.ctrlName);
		tmCtrlRecords.query();
		
		if(tmCtrlRecords.next() && tmCtrlRecords.getDisplayValue("server")){
			tmSettings.tmEnabled = tmCtrlRecords.getValue("enabled") == 1;
			tmSettings.tmServer = tmCtrlRecords.getValue("secure") == 1 ? "https://" : "http://";
			tmSettings.tmServer = tmSettings.tmServer + tmCtrlRecords.getDisplayValue("server");
			tmSettings.secure = tmCtrlRecords.getValue("secure") == 1;
			tmSettings.server = tmCtrlRecords.getDisplayValue("server");
			tmSettings.port = tmCtrlRecords.getDisplayValue("port");
			tmSettings.tmLoginBlank = tmCtrlRecords.getValue("tm_login_new_tab") == 1;
			tmSettings.loginAlias = tmCtrlRecords.getDisplayValue("login_service_alias");
			tmSettings.logoffAlias = tmCtrlRecords.getDisplayValue("logoff_service_alias");
			tmSettings.rtcAlias = tmCtrlRecords.getDisplayValue("rtc_service_alias");
			tmSettings.systemAlias = tmCtrlRecords.getDisplayValue("system_alias");
			var rtcHeaders = tmCtrlRecords.getDisplayValue("rtc_headers") || "{}";
			tmSettings.rtcHeaders = JSON.parse(rtcHeaders);
			tmSettings.userLogin = tmCtrlRecords.getValue("user_login") == 1;
			var port = tmCtrlRecords.getDisplayValue("port");
			if(port){
				tmSettings.tmServer = tmSettings.tmServer + ":" + port;
			}
		}

		return tmSettings;
	},
	getTMFeaturesForType: function(type){
		var tmFeaturesRecords = new GlideRecordSecure('x_real3_app1_features');
		tmFeaturesRecords.addQuery('type', type);
		tmFeaturesRecords.query();
		
		var tmFeatures = {"uiConfig": {}, "creation": {}, "approval": {}, "reassign": {}, "release": {}, "prodRelease": {}, "toc": {}};
		if(tmFeaturesRecords.next()){
			var toc = tmFeaturesRecords.getDisplayValue("toc") || "";
			var prod_release = tmFeaturesRecords.getDisplayValue("prod_release") || "";
			var ui_config = tmFeaturesRecords.getDisplayValue("ui_config") || "";

			tmFeatures.uiConfig = ui_config ? JSON.parse(ui_config) : {};
			tmFeatures.creation = JSON.parse(tmFeaturesRecords.getDisplayValue("creation") || "{}");
			tmFeatures.approval = JSON.parse(tmFeaturesRecords.getDisplayValue("approval") || "{}");
			tmFeatures.reassign = JSON.parse(tmFeaturesRecords.getDisplayValue("reassign") || "{}");
			tmFeatures.release = JSON.parse(tmFeaturesRecords.getDisplayValue("release") || "{}");
			tmFeatures.prodRelease = prod_release ? JSON.parse(prod_release) : {},
			tmFeatures.toc = toc ? JSON.parse(toc) : {};
		}
		
		return tmFeatures;
	},
	getSAPTRData: function(req){
		req = req || this.getParameter("sysparm_req");
		req = JSON.parse(req) || {};
		let entityCall = req.entityCall;
		let query = req.query;
		let connectDetails = req.connectDetails || {};
		let tmServer = connectDetails.tmServer;
		let path = connectDetails.path;
		let sapId = req.sapId;
		let authHeaders = connectDetails.rtcHeaders || {};

		if(connectDetails.sapUserLogin){
			let session = gs.getSession();
			let sapCookies = session.getClientData("SAPLogonCookies_"+ sapId);
			if(sapCookies && sapCookies.length){
				authHeaders["Cookie"] = sapCookies;
			}
		}
		
		//FETCH odata info ["x-csrf-token", "set-cookie", "propertyExists"]
		let odataInfo = this._getOdataInfo(entityCall, "ExternalUser", tmServer + path, authHeaders);
		
		if(entityCall == "TR_AttributeSet"){
			entityCall = "Transport_RequestSet('"+ query.trkorr +"')/TR_AttributeSet";
			query = "";
		} else if (entityCall == "Proj_DestiSet") {
			let odataInfoTRShort = this._getIfPropertyExists("TrShortDescr", entityCall);
			query = odataInfoTRShort ? query.path + ` and TrShortDescr eq '${query.currentShortText}'` : query.path;
		}
		if(query && entityCall != "QA_TM_TR_RELSet" && entityCall != "QA_TM_TRSet"){
			query = "?$filter=" + encodeURIComponent(query);
		}
		
		if (odataInfo["propertyExists"]) {
			let externalUser = this._getExternalUser();
			query = query ? query + encodeURIComponent(" and ") : "?$filter=";
			query = query + encodeURIComponent("ExternalUser eq '" + externalUser + "'");
		}

		if(entityCall == "QA_TM_TRSet" && query.includes('{navToCollObj}')){
			let navToCollObj = this._getIfNavigationPropertyExists("NavToCollisionObjects", "QA_Collision");
			if(navToCollObj){
			query = query.replace("{navToCollObj}", "NavToCollisionObjects");
			} else {
			query = query.replace("/{navToCollObj}", "");
			}
		}

		try{
			let request = new sn_ws.RESTMessageV2();
			request.setEndpoint(tmServer + path + "/" + entityCall + query);
			request.setHttpMethod('GET');

			request.setRequestHeader("Accept", "application/json");
			for(let key in authHeaders){
				request.setRequestHeader(key, authHeaders[key]);
			}

			let response = request.execute();
			let responseBody = {};
			try{
				responseBody = response.getBody();
				responseBody = typeof responseBody == 'string' ? JSON.parse(responseBody) : responseBody;
			}catch(error){
				responseBody = {};
				gs.info(error.message);
			}

			if(response.getStatusCode() != 200){
				return this._getTMMessage(response, tmServer + path  + "/" + entityCall);
			} else {
				responseBody = typeof responseBody == "string" ? JSON.parse(responseBody) : (responseBody || {});
				return JSON.stringify(responseBody.d ? responseBody.d.results : []);
			}
		} catch(ex){
			let errorMessage = ex.getMessage();
			gs.info(errorMessage);    
			return JSON.stringify({"type": "E", "status": 500, "message": errorMessage || "An unknown error occurred!"});
		}
	},
	setSAPTRData: function(connect_details, entity_call, req_body){
		let connectDetails = connect_details || this.getParameter("sysparm_connect_details");
		connectDetails = JSON.parse(connectDetails);
		let entityCall = entity_call || this.getParameter("sysparm_entity_call");
		let requestBody = req_body || this.getParameter("sysparm_req_body");
		requestBody = requestBody.startsWith("{") ? JSON.parse(requestBody) : requestBody;

		let authHeaders = connectDetails.rtcHeaders || {};
		let tmServer = connectDetails.tmServer;
		let path = connectDetails.path;
		let reqType = "POST";
		let username = "SUCCESS";
		let serviceQuery = "";
		let externalUser = this._getExternalUser();

		if(connectDetails.sapUserLogin){
			let session = gs.getSession();
			let sapCookies = session.getClientData("SAPLogonCookies_"+ connectDetails.sapId);
			if(sapCookies && sapCookies.length){
				authHeaders["Cookie"] = sapCookies;
				username = session.getClientData("SAPLogonCookieUSER_"+ connectDetails.sapId);
			}
		}

		//FETCH odata info ["x-csrf-token", "set-cookie", "propertyExists"]
		if(entityCall == "massProdRelease"){
			entityCall = "TR_AssignReleaseSet";
		} else if(entityCall == "massApproval" || entityCall == "massRevokal"){
			entityCall = "TR_ApproveSet";
			serviceQuery = requestBody.requests;
			requestBody = requestBody.body;
		} else if(entityCall == "TR_ApproveSet"){
			requestBody['UserName'] = "";
			serviceQuery = "(Trkorr='" + requestBody.trkorr + "')";
		} else if(entityCall == "Proj_DestiSet_Reassign"){
			entityCall = "Proj_DestiSet";
			serviceQuery = requestBody.serviceQuery;
			requestBody = requestBody.body;
		}
		let odataInfo = this._getOdataInfo(entityCall, "ExternalUser", tmServer + path, authHeaders);

		authHeaders["X-CSRF-Token"] = odataInfo["x-csrf-token"];
		if(entityCall == "massRelease"){
			authHeaders["Content-Type"] = "multipart/mixed;boundary=batch_test";
			entityCall = "$batch";
			//from url path it's mandatory
			requestBody = requestBody.replaceAll(",ExternalUser='$externalUser'", ",ExternalUser='"+ externalUser +"'");
			if(odataInfo["propertyExists"]){
				requestBody = requestBody.replaceAll("$externalUser", externalUser);
			} else {
				requestBody = requestBody.replaceAll(',\n"ExternalUser":"$externalUser"', '');
			}
		} else {
			//update request
			if (["TR_TO_TMSet", "TR_ReassignSet", "TR_AssignReleaseSet", "TR_ApproveSet", "Proj_DestiSet"].includes(entityCall)) {
				reqType = "PUT";
				if(entityCall == "TR_TO_TMSet"){
					if(odataInfo["propertyExists"]){
						entityCall = "TR_TO_TMSet(TransportReq='" + requestBody.trkorr + "',ExternalUser='" + externalUser + "',CrudMode='C')";
					} else {
						entityCall = "TR_TO_TMSet(TransportReq='" + requestBody.trkorr + "',CrudMode='C')";
					}
				} else if(entityCall == "TR_AssignReleaseSet"){
					entityCall = "TR_AssignReleaseSet(RelId='" + requestBody.prodReleaseID + "')";
					delete requestBody["prodReleaseID"];
				} else if(entityCall == "TR_ReassignSet"){
					entityCall = "TR_ReassignSet('" + requestBody.trkorr + "')";
				}
				delete requestBody.trkorr;
			}
			
			if(odataInfo["propertyExists"]){
				requestBody["ExternalUser"] = externalUser;
			}

			authHeaders["Accept"] = "application/json";
			authHeaders["Content-Type"] = "application/json";
			requestBody = JSON.stringify(requestBody);
		}

		if(odataInfo["set-cookie"] && !connectDetails.sapUserLogin){
			let cookies = odataInfo["set-cookie"].split("; ");
			let cookie = "";
			for(let i = 0; i < cookies.length; i++){
				if(cookies[i].includes("sap-usercontext=") || cookies[i].includes("SAP_SESSIONID")){
					cookies[i] = cookies[i].replace("path=/", "");
					cookies[i] = cookies[i].replace(",", "");
					cookie = i ? cookie + "; " + cookies[i].trim() : cookies[i].trim();
				}
			}
			authHeaders["Cookie"] = cookie;
		}

		try{
			let request = new sn_ws.RESTMessageV2();
			request.setEndpoint(tmServer + path + "/" + entityCall + serviceQuery);
			request.setHttpMethod(reqType);
			request.setRequestBody(requestBody);

			for(let key in authHeaders){
				request.setRequestHeader(key, authHeaders[key]);
			}

			let response = request.execute();
			let statusCode = response.getStatusCode();

			gs.info("Update status code" + statusCode);
			if(statusCode >= 400 || response.getErrorMessage()){
				return this._getTMMessage(response, tmServer + path + "/" + entityCall);
			} else if(statusCode == 202){
				return "Accepted";
			} else if(reqType == "PUT"){
				return username;
			} else {
				let responseBody = {};
				try{
					responseBody = response.getBody();
					responseBody = typeof responseBody == 'string' ? JSON.parse(responseBody) : responseBody;
				}catch(error){
					responseBody = {};
					gs.info(error.message);
				}
				return JSON.stringify(responseBody ? responseBody.d : {});
			}
		} catch(ex){
			let errorMessage = ex.getMessage();
			gs.info(errorMessage);    
			return JSON.stringify({"type": "E", "status": 500, "message": errorMessage || "An unknown error occurred!"});
		}
	}
};

How to create Bussiness Rules

TMAction Script Include

TMUtil Script Include