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To activate the TM Integration Framework go to the "Global activation settings" via transaction /RTC/TM_IF_CONFIG.
The following entries are necessary to activate the TM Integration Framework.
Field name
Field value
'X' = TM Integration framework in inactive
Name of TR attribute for storing the ITSM server ID
ZRTC_TM_ITSM_ID
The following settings are optional and can be used if required:
Description
'A' = All, ' ' = Customizing and Workbench
Title for pop up
Name of Long Text (SO10) to be displayed in the popup