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  1. Provide a short but precise description of your issue, including the steps you performed to reproduce it.

  2. Provide your exact SAP version and REALTECH product version. For SmartChange, click here for more details.

  3. Inform us about changes to the system prior to the bug that are not directly related to REALTECH software. For example, this may involve SAP system copies, kernel patches or changes to the infrastructure.