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In the action step you can assign defined work items can be assigned to actions of Transport Management.

• The action is executed if the flag in the "Inactive" column is not active.

• The action can be restricted to level or/and project or/and level

Available templates

Popup to assign ticket (GET)

Action “Creation of a request”

The pop-up for assigning the transport request to a ticket can be assigned to the action "Creation of a request".

• The column Mode allows to show popup optional selecting “Assign Optional” or to show mandatory selecting “Assign Mandatory”

• The field Filter Query can be used to specify which tickets are allowed to assign to transport requests. Multiple commandos can be linked with each other with AND/OR.

JIRA Software specific filter

• project.property[devSystems].content ~ "{SYSID}_{MANDT}"

  • Can be used with Jira

  • This command selects only the projects from Jira for which the development system is allowed in which the popup is displayed.

• issue.property[tmFilter_CREATION].content ~ "true"

  • Can be used with Jira

  • With this command the defined TM Workflow Filter settings for the action "CREATE" in Jira are considered.

• assignee = {EMAIL}

  • Can be used with Jira

  • Only own tickets are displayed. The comparison is based on the email address of the SAP user and the user stored as assignee in Jira.

ServiceNow specific filter

• state=1^ORstate=2^ORstate=3&sysparm_display_value=true

SAP Solution Manager specific filter

• ProcessType eq 'SMIN'

  • can be used for assignment with Incidents

• ProcessType eq 'SMIR'

  • can be used for assignment with Requirements

Release and export of a request

In addition to “Creation of a request” the pop-up for assigning the transport request to a ticket can also be assigned to the action “Release and export of a request”.
If both possibilities “Creation of a request” and “Release and export of a request” are configured, then the pop-up will be only displayed if no ITSM ticket has yet been assigned. If already an assignment has been made when creating a transport request, the pop-up will not be displayed again.

The configuration is similar to “Creation of a request”

Update SmartChange Panel

The SmartChange panel can be updated with the following action:

Approval of a request

Update on the content and technical approval

Deletion of a modifiable request from SAP system

Update on deletion of modifiable request

Import of a request

Update on Import of a request

Link external transport

Update on add of external transport requests to TM Workfow Monitor

Release and export of a request

Update on release of a transport request

Status switch of a request of TM WF Monitor

Update when changing the status via the Status Switcher Report or when changing it manually in the TM Workflow Monitor.