To activate the TM Integration Framework go to the "Global activation settings" via transaction /RTC/TM_IF_CONFIG.
Mandatory settings
The following entries are necessary to activate the TM Integration Framework.
Field name
Field value
'X' = TM Integration framework in inactive
SPACE
Name of TR attribute for storing the ITSM server ID
ZRTC_TM_ITSM_ID
The SAP attribute is delivered with the SmartChange Repository. It is also possible to use other SAP attributes to store the technical ITSM server ID defined in the system configuration.
Optional settings
The following settings are optional and can be used if required:
Field name
Description
'A' = All, ' ' = Customizing and Workbench
Definition of which order types are to be considered when assigning tickets.
Title for pop up
The title of the popup when assigning Jira tickets
Name of Long Text (SO10) to be displayed in the popup