REALTECH SmartChange SP4 HF01

New template in the TM Integration Framework for ServiceNow connection

With this feature, you can easily configure a Service Now system within the TM Integration Framework, without knowledge of the technical details.
For the configuration following template is available:

• TEMPLATE_ SNOW_INC

For the ITSM configuration, 2 item types are available:

GET → Query to read Service Now Incidents
UPD → Update Service Now Incident

For the Workflow step configuration, the following actions are included:
For GET item type/Assign SNOW Incident to transport request:

• TEMPLATE_ SNOW_INC GET AFTER_WF_A After workflow assignment before release is finalized
• TEMPLATE_ SNOW_INC GET CREATION Creation of a request

For UPD item type/ Update SNOW Incident:

• TEMPLATE_ SNOW_INC UPD LINK_EXT Link external transport at creation of a request
• TEMPLATE_ SNOW_INC UPD RELEASE Release and export of a request
• TEMPLATE_ SNOW_INC UPD APPROVAL Approval of a request
• TEMPLATE_ SNOW_INC UPD IMPORT Import of a request

Configuration, Integration Framework, ServiceNow

SC-1209

Change date of the template entries to field type timestamp

With this feature, field CREATIONDATE has been changed to use field type "TIMESTAMP" for templates TEMPLATE_ SOLMAN_SMIN and TEMPLATE_ SOLMAN_SMIR. This configuration settings allows you to view the timestamps in a user friendly format.

Configuration, Integration Framework

SC-1214

ServiceNow configuration included in the standard TM Integration Framework

With this feature request, you can configure TM integration with a Service Now instance within the standard.

Integration Framework, ServiceNow

SC-887

ServiceNow update on creation

With this new feature, SNOW App - SmartChange tab is updated at transport request creation, if a SNOW incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-888

ServiceNow update on release

With this new feature, SNOW App - SmartChange tab is updated at transport request release, if a SNOW incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-889

ServiceNow update on approval and revoke approval

With this new feature, SNOW App - SmartChange tab is updated at transport request approval or revoked approval, if a SNOW incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-890

ServiceNow update on import into a target system

With this new feature, SNOW App - SmartChange tab is updated at transport request import into a target system via TM, if a SNOW incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-891

Display of the date non-technically in the popup of the request assignment (GET action)

With this new feature, timestamp fields read from external ITSM systems are displayed in SAP user-friendly, during the assignment of a ticket to a transport request.
In order to achieve this, you can now define the data type as 'TIMESTAMP' for a particular field in the TM Integration Framework cockpit:
/RTC/TM_IF_CONFIG > ITSM Systems configuration > ITSM system > Work item > Fields.

Integration Framework

SC-1087

OdataService: Return request TM workflow level and status for getting quality aspects

Add level and status information in OData to get collisions

Ex.

• /sap/opu/odata/RTC/TM_GW_SRV/QA_TM_TRSet?$filter=Trkorr eq 'MDQK900091' &$expand=NavToCollisions,NavToDependency,NavToCritObj,NavToSpecialAspects
• /sap/opu/odata/RTC/TM_GW_SRV/Transport_RequestSet('MDQK900048')/TR_Collision

OData Services

SC-1198

Quality checks with a custom-specific Special Aspect

The new feature is used to add custom Special Aspects checks at the quality aspects check.

A new custom Special Aspect can be created in the template of the Special Aspects:

For the implementation please use new enhancement spot. /RTC/TM_IF_ES_CUSTOM_SA_CHECK. This is deliverd with example implementation /RTC/TM_IF_BIM_CUST_SA_CHECKEX.

BAdI, Quality Assurance

SC-1083

Improvement of the change of the license key in the TM Controller

With this feature if a temporary key for the installation is used and if later this should be changed to a perpetual or subscription one, the change can be done in the TM Server on System/Groups using “Change license key”.

This change will also change the local license key in the development system.

Configuration, TM Connectivity

SC-1131

Limit import tracking into the same system

Import in a system defined as production, in users and groups, will be possible only for the users with authorization for authority object ZRTC_TM with ID '/RTC/TM_AC' = ‘IT’. (The users without authorization will not see PROD system and client in the search help for the target system for the personal queue )

If the source and target system and client are the same a popup message will be displayed for confirmation of the selection.

Roles/Authorizations, Security, Tools

SC-261

Automatically update the whitelist entries for all ZRTC* RFC Connections

The transaction /RTC/SC_WHITELIST will be used to update whitelist information in TM/SYM RFC destinations.

The transaction should be called from TM/SYM server.

Security, TM Connectivity

SC-1110

Archive TM-History data

A new transaction /RTC/TM_ARCHIVE is used to archive TM history data.

The archived transports can be displayed from the transaction /RTC/TM menu:
SmartChange > Workflow > Archive

TM History

SC-877

Message text /RTC/TM_IF_MSG_CALL031 contains obsolete info

Message text of message /RTC/TM_IF_MSG_CALL031 contain obsolete info.

The message text of message /RTC/TM_IF_MSG_CALL031 was updated whit the new transactions.

Integration Framework, UI

SC-1015

OData ImportSet As4date invalid format

The result of the call is the error ‘Property 'As4date' has invalid value ''’ .
/sap/opu/odata/RTC/TM_GW_SRV/Transport_RequestSet?$filter=Trkorr eq 'MDQK900048'&$expand=TR_Workflow,TR_Approve,TR_ImportSet

The program has been corrected.

OData Services

SC-1207

STMS Job scheduled triggers SyM analysis at import

Enhancement for standard STMS Job not to trigger event for objects analysis comparison in case SyM configuration at_import is disabled.

The program has been corrected.

BAdI, Objects analysis

SC-1202

Empty transport requests added to the Tasklist

All the transport request at release are added to the tasklist, even the empty ones.

The program was changed to prevent adding empty transport requests to the tasklist.

Customizing, Objects analysis, Tasklist, Workbench

SC-1117

CDAT objects not able to synchronize

Sometimes the CDAT original transaction can not be added to the rollout transport
In tables E071, E071k the field ACTIVITY is filled and is not considered by SYM.

The program has been corrected.

Customizing, Objects analysis, Workbench

SC-1123

Empty message, when lock multiple systems in Systems & Groups

When locking multiple systems in Systems & Groups, if the lock button is clicked a second time, then an empty pop-up message is displayed.

The program has been corrected.

Configuration

SC-1146

Indexes on systems with HANA DB are not effective

In systems with HANA DB the multi-column indexes are not effective, they should be deactivated.
Upgrade of the system to NW 7.40 with HANA DB.

The indexes are excluded for HDB.

NW/S4 platform specific issues, Performance

SC-709

Saving the Special Aspects with SAP objects takes too long

Saving the Quality Assurance takes a very long time if SAP objects are selected and activated in the Special Aspects.

The reason for this was that the table index was not used.
The code was changed to use the existing index.

Performance, Quality Assurance

SC-1149

Short dump after changing and saving something in Special Aspects

Shortdump after changing and saving something in Special Aspects

The program has been corrected.

Quality Assurance

SC-1126

Short dump RAISE_EXCEPTION in program /RTC/SAPLTM_QA when opening special aspects details tab

When openig special aspects details tab a short dump RAISE_EXCEPTION occured in program /RTC/SAPLTM_QA.
The dump occurs when special aspects is empty.

The program has been corrected.

Quality Assurance

SC-1193

Import in 'SUBSET' mode returns code blank

Sometimes imports via SUBSET are logged into the TM with the return code blank and red color and marked as imported. The reimport cannot be performed via TM after this, only via STMS.

Analyzing the logs from the target system, it seems that:

• transports have not been imported - no import log exists
• RDDIMPDP job is not triggered

Import system queue using SUBSET has been enhanced to handle blank return code as error 9950 - Exception during tp call: could not specify return code.

For further troubleshooting, additional logging points have been added in the SUBSET system queue to save the results of tp commands: add to buffer and import subset (tp_retcode, tp_subrc, tp_message). The logging points can be activated by running report /RTC/R_LIB_LOGGING_MANAGER in the target system, setting Configuration > Logging level 5.
It is recommended to keep these logging points active for a short period only until the issue is reproduced. Do not forget to deactivate them!

Queues/Proposals

SC-1139

Special Job is not created

The special JOB for transports in signature status is not created.

The program has been corrected.

Queues/Proposals

SC-1206

Blank Pop-up in Job Scheduler

By trying to save a scheduled job, an empty pop-up message is displayed.

The program has been corrected.

Scheduler

SC-1150

The "Other period" button in the Job Scheduler does nothing

In the Job-Scheduler if the periode 'other ' is selected, a small button 'Other period' is shown. By clicking on that button, the program is jumping out.

The program has been corrected.

Scheduler

SC-1192

Import Scanner terminates with short dump CALL_FUNCTION_CONFLICT_TYPE after upgrade to SC 5.4.0.0

Program “/RTC/TM_IMPORT_SCANNER” is terminated with runtime error CALL_FUNCTION_CONFLICT_TYPE, exception CX_SY_DYN_CALL_ILLEAGAL_TYPE. The call to function module “/RTC/TM_JOB_SET_PERIO_FOR_PROG” is incorrect - “LV_TEXT has a field type different than the function module interface parameter EV_TEXT”.

The program “/RTC/TM_IMPORT_SCANNER” is obsolete, report “/RTC/TM_IMPORT_SCANNER_MAIN” has to be used instead, by scheduling it from TM > Global settings > Import scanner tab.

However, to support smooth upgrades from older versions, if the report “/RTC/TM_IMPORT_SCANNER” was already scheduled, at the next run after the upgrade in background mode, the report will modify the job to call the correct program.

The program has been corrected to correctly modify the import scanner job.

Tools

SC-1208

Short dump RAISE_EXCEPTION in Program /RTC/SAPLTM

Short dump at the call of function module /RTC/TM_MESSAGE_GET_TEXT when exception NO_T100_FOUND was raised.
The exception wasn’t caught in the code. The exception is raised when a message is not found for the desired language.

If the message is not found for the needed language, then an additional check will be done if the message exists in English and if is not found the exception NO_T100_FOUND will be raised.

The program was modified to catch the exception.

UI

SC-1155