REALTECH SmartChange SP4 HF02

Update ServiceNow on status change

With this new feature, ServiceNow App - SmartChange tab is updated at the transport request status switch in TM Workflow, if a ServiceNow incident has been assigned to the transport request.

A corresponding configuration entry has been added to the TEMPLATE_ SNOW_INCIDENT in TM Integration Framework cockpit > TM Workflow step configuration:

• TEMPLATE_ SNOW_INCIDENT UPD STATUS_SW

Integration Framework, ServiceNow

SC-892

Update ServiceNow on deletion of TR

With this new feature, ServiceNow App - SmartChange tab is updated at the deletion of a modifiable SAP transport request, if a ServiceNow incident has been assigned to the transport request.

Integration Framework, ServiceNow

SC-893

Update ServiceNow after release transport request w/o add to TM Workflow

With this new feature, ServiceNow App - SmartChange tab is updated when the transport request is released without being added to the TM Workflow if a ServiceNow incident has been assigned to the transport.

Integration Framework, ServiceNow

SC-894

Display Extended Description with 60 characters

With this feature, TM Integration Framework has been enhanced to support REST API field values larger than 50 characters. This is visible in the Search Help to retrieve ITSM tickets, correspondently, in the popup to assign an external ticket to a transport request.

Integration Framework, UI

SC-1215

Change TM Integration Framework template for ServiceNow- UPD work Item to use new ServiceNow Rest API (sys_id)

With this feature, the ServiceNow configuration template for the TM Integration Framework has been adjusted to accommodate the ServiceNow REST API changes in handling the unique key and UI key for the Incident:

• TEMPLATE_ SNOW_INC
  • Item type: UPD → Update ServiceNow Incident

Integration Framework, ServiceNow

SC-1222

Check for custom Special Aspects at runtime at approval

At the approval step, the special aspects check is done only if the transport request was found previously at release or add to TM action special aspects on the transport request.

If at least one custom special aspects check was added and is active then the check for special aspects will be done at approval step for all selected transport requests.

Quality Assurance

SC-1232

Display reason why Systems and Groups was locked by administrator

With this new feature, a reason must be maintained when a system lock is set. This reason can be displayed by right-clicking on the system, 'Display locked reason'. If multiple systems have been selected, the input text box is shown only once and applies the info for all selected systems.

UI

SC-1029

Create tasklist log

With this feature a new tab is added to the Tasklist Display. This new tab contains log information about actions in the tasklist.

Tasklist, UI

SC-1088

Odata Service TR_ApproveSet returns success message, although approval was not done

In Odata Approve/Revoke, exceptions are not taken into consideration, the return message is success but the action is not done.

The program has been corrected.

Approval, Integration Framework

SC-1034

Reading the wrong configuration when updating ITSM system

For complex TM landscapes, for instance, if a TM Server acts also a development system for another TM server, the wrong TM IF Configuration is read when triggering an ITSM update from SAP.

The program has been corrected.

Configuration, Integration Framework

SC-1012

Update call at STATUS_SW is not correctly logged in transaction /RTC/TM_IF_LOG

The update call performed at the transport request status switch is not logged correctly in transaction /RTC/TM_IF_LOG.

The program has been corrected.

Integration Framework, Log

SC-1119

Typing error in Personal Queue

The typo error in Personal Queue has been corrected.

The typing error in the Personal Queue has been corrected.

Personal Queue, UI

SC-1224

Short dump GETWA_NOT_ASSIGNED when special aspect entry was deactivated

Short dump GETWA_NOT_ASSIGNED when special aspect entry was deactivated.

The program has been corrected.

Quality Assurance

SC-1230