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1. Prerequisites must be met.

   Please perform all steps before the TM Integration Framework is configured.

2. Activate TM Integration Framework

   • Add entries for mandatory settings

   • Add entries for optional settings if necessary. E.g. if the TM Integration Framework should consider all transport requests or only workbench and customizing requests.

3. ITSM System Configuration

   • Copy JIRA Template for Cloud or Server

   • Maintain values for Server ID, Server description, Server path, RFC destination, (ITSM Type = Jira)

   • Check work item

     • GET - required for the assignment popup

     • J2O - jump to ticket

       

   • Add development system

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1. • systems
     Please maintain all development systems.

   • Maintain POC User list (optional)

   • Maintain Optional settings (optional)

2. TM Workflow step configuration

   • Add workflow step to show the popup for assigning Jira tickets
     

     Image Added

   • Check selected mode
     > Optional or Mandatory

   • Define Filter query.

     • The filter query can contain JQL command from Jira. As example:

       Code Block
       project =DEMO AND status in ('Selected for Development', 'In Progress')

     • To display only your own tickets, you can insert the following command:

       Code Block
       assignee = {EMAIL}

After the above steps have been performed, the connection to Jira should be done.

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