Can I assign JIRA tickets to transport requests even though the "SAP Transport Integration for Jira" app is not installed?

JIRA tickets can be assigned to SAP transport requests even if the app "SAP Transport Integration for Jira" is not installed.
With the TM Integration Framework, SmartChange can be configured to attach JIRA tickets to SAP transport requests and display them in the TM Workflow Monitor.

 Instructions

Perform the following configuration steps:

1. Prerequisites must be met.

   Please perform all steps before the TM Integration Framework is configured.

2. Activate TM Integration Framework

   • Add entries for mandatory settings

   • Add entries for optional settings if necessary. E.g. if the TM Integration Framework should consider all transport requests or only workbench and customizing requests.

3. ITSM System Configuration

   • Copy JIRA Template for Cloud or Server

   • Maintain values for Server ID, Server description, Server path, RFC destination, (ITSM Type = Jira)

   • Check work item

     • GET - required for the assignment popup

     • J2O - jump to ticket

       Open

       

   • Add development systems
     Please maintain all development systems.

   • Maintain POC User list (optional)

   • Maintain Optional settings (optional)

4. TM Workflow step configuration

   • Add workflow step to show the popup for assigning Jira tickets
     
     

     Open

     

     Example for workflow step

      

   • Check selected mode
     > Optional or Mandatory

   • Define Filter query.

     • The filter query can contain JQL command from Jira. As example:

       project =DEMO AND status in ('Selected for Development', 'In Progress')

     • To display only your own tickets, you can insert the following command:

       assignee = {EMAIL}

After the above steps have been performed, the connection to Jira should be done.

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