What settings do I need to connect an ITSM system to SmartChange?

Check, if minimum system requirements are met

Check SAP system prerequisites are configured

Steps to check the requirements

1. HTTPS Service

2. Check profile parameters

3. Install SSL Certificatesof your ITSM system

4. Create RFC destinations

5. Authorization

6. Creation of SAP attributes (optional)

7. SAP User Mapping

Steps for bi-directional connectivity

1. Activate service WEBGUI

2. Activate service LOGOFF

3. SAP Gateway configuration

4. Registration and activation of the OData service

5. Maintenance of the HTTP-Whitelist

SAP TM Integration Framework
Global activation settings

SAP TM Integration Framework
ITSM systems configuration

Copy existing templates for your ITSM type as initial configuration.
> If template doesn’t exists, please open a ticket

Steps to configure TM Integration Framework

1. ITSM System
   <sub>- Create new entry using templates
   - Maintain server path, RFC destination created in the installation part step 2.3)</sub>

2. Work item + Fields
   _{- Change the attribute in the GET item if the default is not used}

3. Automation (optional)
   _{- Create items with webhooks}

   1. Development System
      <sub>- Add development systems to be connected in the integration
      - Maintain POC users in the test phase for each development system</sub>

4. Optional settings (optional)

SAP TM Integration Framework
TM Workflow step configuration

Copy existing templates for your ITSM type as initial configuration.

Please activate your entries.