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In the action step you can assign defined work items can be assigned to actions of Transport Management.

  • The action is executed if the flag in the "Inactive" column is not active.

  • The action can be restricted to level or/and project or/and level

We recommend to copy templates and making changes there.
Please contact us if a template is not yet available for your ITSM system.

Popup to assign ticket (GET)

Action “Creation of a request”

The pop-up for assigning the transport request to a ticket can be assigned to the action "Creation of a request".

  • The column Mode allows to show popup optional selectiong “Assign Optional” or to show mandatory selecting “Assign Mandatory”

  • The field Filter Query can be used to specify which tickets are allowed to assign to transport requests. Multiple commandos can be linked with each other with AND/OR.

    • project.property[devSystems].content ~ "{SYSID}_{MANDT}"

      • Can be used with Jira

      • This command selects only the projects from Jira for which the development system is allowed in which the popup is displayed.

    • issue.property[tmFilter_CREATION].content ~ "true"

      • Can be used with Jira

      • With this command the defined TM Workflow Filter settings for the action "CREATE" in Jira are considered.

    • assignee = {EMAIL}

      • Can be used with Jira

      • Only own tickets are displayed. The comparison is based on the email address of the SAP user and the user stored as assignee in Jira.

Release TR ???

Update SmartChange Panel

The SmartChange panel can be updated with the following action:

Approval of a request

Update on the content and technical approval

Deletion of a modifiable request from SAP system

Update on deletion of modifiable request

Import of a request

Update on Import of a request

Link external transport

Update on add of external transport requests to TM Workfow Monitor

Release and export of a request

Update on release of a transport request

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