Support SLA

We strive to provide prompt, effective support to our clients. This page describes our Service Level Agreement (SLA) targets.

Response times

Expect a response to support requests within 1 business day (24 hours). Tickle the issue if response seems too long .

Business hours

Monday to Friday (except for major DE holidays), 8AM - 7PM GMT+1

Service Level Agreement (SLA) URL

https://www.realtech.com/terms-and-conditions/?lang=en