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Support SLA

Support SLA

Owned by Maria Hald
Feb 03, 2022

We strive to provide prompt, effective support to our clients. This page describes our Service Level Agreement (SLA) targets.

Response times

Expect a response to support requests within 1 business day (24 hours). Tickle the issue if response seems too long .

Business hours

Monday to Friday (except for major DE holidays), 8AM - 7PM GMT+1

Service Level Agreement (SLA) URL

https://www.realtech.com/terms-and-conditions/?lang=en

 

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