SmartChange Integration Framework Guide
- Maria Hald
The configuration cockpit, transaction /RTC/TM_IF_CONFIG, needs to be run on the TM Controller only.
Global activation Settings
General settings for activating the TM Integration Framework. Enter the following fields and their values:
Field Name | Field Value | Description |
|---|---|---|
EMAIL_DISP | (Leave Blank) | ' ' = Always display, 'A' = Display conditionally. |
ITSM_ATTR | ZRTC_TM_ITSM_ID | Name of the Transport Request attribute for ITSM integration. |
SWITCH_OFF | (Leave Blank) | 'X' = TM Integration framework is inactive. |
TITEL1 | Select ticket | Title for the pop-up window during TR creation. |
TR_TYPE | A | 'A' = All TRs, ' ' = Customizing and Workbench TRs only. |
ITSM systems configuration
In this step, you’ll configure parameters for SmartITSM.
There are templates available for connecting ITSM system. To connect to SmartITSM, copy the template TEMPLATE_ DOT4. It is important not to modify the templates directly but to create a copy, as the templates can be updated by REALTECH at any time.
Dialog structure | Action | Description | |
|---|---|---|---|
| 1 | ITSM system | Copy template | Copy the template TEMPLATE_ DOT4 and assign a meaningful Server ID. |
| 2 | ITSM system | Maintain ITSM system | Maintain the following columns for the new entry:
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| 3 | Dev Systems | Maintain development system | Ticket assignment is only possible for configured development systems. Enter all development systems here that should be connected to the ITSM system. |
| 4 | POC User | Maintain POC User for Development System | For each development system, POC users can be specified. If POC users are entered, ticket assignment in this development system is only allowed for these users. If no POC users are specified, it will be active for all users. |
| 5 | Optional settings | Maintain short text settings | When the transport request is created in SAP, the short text can be automatically adjusted if certain rules are defined. Fixed values or specific parameters can be used to create a prefix and/or suffix. If the short text is to be overwritten with the defined settings, the manually entered text can be replaced by activating the 'Overwrite' flag. |
| 6 |
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| Save your entry! |
TM Workflow step configuration
In this step, you’ll configure actions for SmartITSM. Please configure following action
Server ID | Item type | Action | Transport level | Destination | … | Inactive | Mode |
|---|---|---|---|---|---|---|---|
<your Server ID> | GET | CREATION |
|
|
| <space> | Assign (M) |
<your Server ID> | GET | REASSIGN | * | * |
| <space> | Space |